Política de reembolso

Returns & Refunds

We offer a 30-day return policy — you have 30 days from the day you receive your item to request a return.

To be eligible, your item must be in the same condition you received it: unused, with tags attached, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, simply contact us at somozassamuel@gmail.com. Once your return is accepted, we'll provide you with full instructions on how and where to send your item — in many cases, depending on the product, a return shipment may not even be necessary and we'll resolve the issue directly with a refund or replacement. Items sent back without first requesting a return will not be accepted.

If you have any questions about returns, feel free to reach out to us anytime at somozassamuel@gmail.com.

When You're Eligible for a Refund

We'll issue a refund or replacement when:

  • The item arrives defective or not working as intended
  • The item arrives damaged during shipping
  • You received the wrong item
  • Your order was shipped within the EU and you're exercising your 14-day right of withdrawal (see below)

When a Refund Does Not Apply

We're unable to offer a refund when:

  • The item has been used, worn, or is no longer in its original condition/packaging
  • You simply changed your mind and the item is not defective or damaged (outside of the EU 14-day withdrawal period)
  • The item falls under one of the excluded categories below
  • The return was not requested in advance through our support email
  • More than 30 days have passed since delivery

Damages & Issues

Please inspect your order as soon as it arrives and contact us right away if the item is defective, damaged, or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.

Exceptions & Non-Returnable Items

Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases. If you have any questions or concerns about a specific item, please get in touch with us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to get exactly what you're looking for is to return your current item and, once your return is accepted, place a separate order for the new one.

EU 14-Day Right of Withdrawal

If your order was shipped within the European Union, you're entitled to cancel or return it within 14 days, for any reason and without needing to provide a justification. As with any return, the item must be unused, in its original condition, with tags attached and in its original packaging. You'll also need your receipt or proof of purchase.

Refunds

We'll let you know as soon as we've received and inspected your return, and confirm whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Please note that your bank or card issuer may take a little longer to process and post the refund to your account.

If more than 15 business days have passed since we approved your return and you still haven't received your refund, please reach out to us at somozassamuel@gmail.com.